Terms of service

Reception is the product name used in these documents. It is provided by Frederick James Dev Ltd, a private limited company registered in England and Wales. Legal/privacy email: [email protected]. The customer is the person or organisation identified in the accepted order or account agreement.

You must have authority to act for your organisation. These terms, the agreed order and the Data Processing Agreement govern the service; the DPA prevails for processing customer personal data. A separately signed order prevails for its specific commercial terms.

Keep account and billing details accurate and protect your sign-in, project credentials and integration secrets. Assign access only to authorised people, remove access when it is no longer needed and tell us promptly about suspected compromise. Organisation owners control team access and app configuration.

Reception lets people contact your team within your app. Your team can manage conversations and user details, exchange screenshots, request App Store reviews and configure Apple Push, Telegram or Slack notifications and replies.

The service is not an emergency channel, a payment processor for your app’s users, or a guarantee of customer retention, sales, reviews or uninterrupted message delivery. Device settings, networks and third-party platforms affect delivery. Features marked coming soon, including AI integrations, are not part of the available service until released and agreed.

You retain your rights in the messages, images, app information and other material submitted by you or your users. You grant us the limited rights needed to store, transmit and display that material to provide the service and carry out your instructions. We retain rights in our software and service; third-party materials remain their owners’ property.

You are responsible for your apps, your instructions, the legality of your content and the notices or permissions required to collect and share personal data. Use the minimum data necessary. Do not submit passwords, full payment-card details or highly sensitive information that the service has not been agreed to handle.

• Do not use the service for unlawful, abusive, deceptive or infringing activity, unsolicited messages or malware.
• Do not bypass access controls, access another customer’s data, disrupt the service or test production security without permission.
• Do not use review requests to mislead users or violate app-store rules. Any offers, refunds or discounts to your users remain your responsibility.
• Messages the service sends on your instructions, including automations and AI replies, are your messages. You are responsible for their content, for the consent your users gave to receive them, and for the App Store and advertising rules that apply to your app.

Each workspace needs its own subscription: $30 per month or $250 per year, plus the sales tax, VAT or GST that applies. A workspace’s first subscription starts with a 7-day free trial: your payment method is collected at checkout and first charged when the trial ends, unless you cancel before then. A workspace that subscribed at an earlier price keeps that price and billing period while its subscription continues. One subscription covers all apps and members of the workspace. Workspaces whose apps together earn more than $20,000 in revenue per month or have more than 10,000 monthly active users need enterprise pricing; contact [email protected] for a quote. The subscription is the last step of app setup; replying to your end users, other than your own test device during setup, requires an active subscription.

Subscriptions are sold and collected by Stripe as merchant of record through its Managed Payments service; checkout names the seller, and you agree to the seller’s terms shown there. Stripe keeps your payment method, business name, address and tax ID, issues invoices and receipts, and charges each renewal in advance at the start of the monthly or yearly period. Payment failures, refunds and disputes are handled by Stripe under its terms. In Stripe’s billing portal you can update your payment method and billing details, switch plans and cancel. Switching from monthly to yearly applies immediately and credits the unused part of the month; switching from yearly to monthly applies when the paid year ends.

Cancellation takes effect at the end of the paid period, and paid periods are not refunded except where Stripe or the law requires it. While Stripe retries a failed renewal the service continues. Once a subscription has ended, messages from your end users keep arriving and remain stored, but the inbox, replies, AI replies, paywall and review actions, new apps and invitations are unavailable until you subscribe again; settings, billing and deletion remain available.

The Privacy Policy explains our handling of account, security and billing information. The DPA governs personal data we handle on your behalf. You determine the lawful basis for collecting end-user support data and provide appropriate notices.

Enable third-party integrations only when authorised. Telegram and Slack recipients can receive message content and identifying details; push notifications may show reply text on a device’s lock screen. Third parties have their own terms and data practices. Disconnecting an integration stops future use but does not erase copies already delivered to it.

We may maintain and improve the service and will give reasonable notice of material changes where practical. Unless a separate agreement says otherwise, no uptime or support-response service level is promised. We may take proportionate protective action without prior notice to address abuse, security threats or legal requirements, and explain the reason when permitted.

You may stop using the SDK and request account or workspace deletion through the available controls or the confirmed support contact. Cancel the subscription before deleting a workspace or the account that solely holds it; deletion then ends the subscription immediately without a refund for the remaining period. Resolve ownership requirements shown by the service before deleting an account.

We may suspend or terminate access for a material breach, unpaid agreed fees or unlawful use. Where practicable, we will explain the issue and allow a reasonable opportunity to fix it. Arrange any required data return before deletion. Closing a conversation does not delete its messages. Deletion and return of customer personal data are governed by the DPA; legally required records may be retained separately.

Each party remains responsible for its own breach of these terms and applicable law. Except for express commitments in an accepted agreement and warranties that cannot lawfully be excluded, the service is provided without additional guarantees of fitness for a particular purpose or error-free operation.

No provision excludes liability that cannot legally be excluded, including fraud or other mandatory protections. Any negotiated financial liability cap, indemnity or special service-level remedy must be set out in the accepted order; these terms do not impose one.

We will make material changes available in advance through the service or the confirmed account contact, except where an urgent legal or security change is needed. We will obtain fresh acceptance where required. Changes do not retrospectively alter an agreed charge.

Notice email: [email protected]. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over disputes arising from them. Mandatory rights under applicable law remain unaffected. These terms are effective from 18 October 2026.