- connect
- Add a webhook in RevenueCat with the URL and the Authorization header value Reception creates.
- match
- By the App User ID you log in with, or by
revenuecat_idin your metadata. - check
- A test event from RevenueCat shows up in Reception as proof the connection works.
- iOS
- Android
subscription eventsin your support chat
Connect RevenueCat, Superwall or Adapty, and your support chat can answer a cancelled trial, a failed payment or a new subscriber. Your app needs no event code.
RevenueCatnow
trial_cancelled
Automation
Message
Today 9:41

A trial is cancelled, a payment fails, someone subscribes or a plan runs out, and the automation you built answers in their chat, even with the app closed. Each one can send messages, an offer from your paywalls, a link or a rating request, right away or later.
How automations workten eventssame names, any provider
Pick them in an automation’s trigger once your provider is connected.
trial_started- A free trial started.
trial_converted- A trial became a paid subscription.
trial_cancelled- A trial was cancelled; it runs to its end.
trial_expired- A cancelled trial ran out.
subscription_started- A subscription or one-time purchase started.
subscription_renewed- A subscription renewed.
subscription_cancelled- Auto-renew was turned off.
billing_issue- A renewal payment failed.
subscription_expired- A subscription ran out.
refunded- A purchase was refunded.
connect your providerin about two minutes
Settings → your app → Integrations opens a guided setup, with a prompt for your coding agent.
ios and androidone difference
a provideror the app store itself
The App Store connection is for apps that use StoreKit without a provider.
every eventthrough a provider
Connect RevenueCat, Superwall or Adapty. There is no Google Play connection.
what it doesn’t doso nothing surprises you
a tap is not a purchase
An offer opens your own paywall. Your app handles the purchase.
it creates no offers
An offer opens a paywall your app already shows. Reception creates no App Store offers.
no interruptions
It skips anyone with a conversation in the last 24 hours, unless you allow it.