Billing
Pricing & billing
Reception costs $30 per month or $250 per year per organization, plus sales tax or VAT where it applies. Your first subscription starts with a 7-day free trial on either plan. One subscription covers every app and every member of the organization. For the plan at a glance, see Reception pricing.
If you subscribed at an earlier price, monthly or yearly, you keep it for as long as your subscription runs.
Enterprise
If your apps together earn more than $20,000 a month in revenue or have more than 10,000 monthly active users, you need enterprise pricing. Email [email protected] for a quote.
Subscribe
Subscribing is the last step of app setup, after Integrations. Choose Monthly or Yearly; Start for $0 opens Stripe Checkout, where you add your card. Nothing is charged for 7 days; if you cancel before they end, you pay nothing. After that Stripe charges $30 each month or $250 each year. The trial is once per organization. Stripe sells Reception as merchant of record: it collects your card, business name, address and tax ID, charges tax, and sends invoices and receipts. Your statement shows LINK.COM* RECEPTION.
Before you subscribe, you can reply only to your own test device in setup. The inbox, users, AI replies, paywall cards and review requests, more apps, and invitations need an active subscription. Your users can always send messages; nothing is lost while you are not subscribed.
Manage your subscription
An Admin opens Settings → Billing to see the plan and the next renewal date. Manage billing opens Stripe's billing portal, where you can:
update your card, billing details, and tax ID.
download invoices.
cancel.
Stripe emails receipts, invoices, renewal reminders, and failed-payment notices.
Cancel or a failed payment
A canceled subscription runs until the end of the paid period; Settings → Billing shows when it ends. You can undo the cancellation in the portal until then. Paid periods are not refunded.
If a renewal payment fails, Stripe retries it, and Reception keeps working meanwhile. Update your card in the portal.
Once a subscription has ended, the inbox and users are unavailable until an Admin subscribes again in Settings → Billing. Your users can still write to you, and their messages are kept. Settings, billing, and deletion stay available. Members see that an Admin needs to renew.
Deleting
Cancel the subscription before deleting the organization, or an account whose organization has no other members. Deleting then ends the subscription right away. See Apps and team.
Customer plan and revenue metadata and paywall cards are about your app's own purchases and are separate from Reception billing.